Login to Twitter, facebook, Pinterest, Linkedin, Google+ and you receive advertisements about products. Some bother to ask you opinions, suggestions, or feedback over a product. These advertisements create interests in you as t
hey give importance to your perspective and make you feel important. You revert to them and as they focus on your satisfaction. You forward or share your positive experience to your friends, colleagues, relatives, etc. In return the product gains a loyal customer, YOU.
That’s the power of Audience Engagement in Digital Marketing.
Instead of bombarding the audience with product information, the marketer bothers to focus on the opinion of the audience, thus converting him or her into a loyal customer instead of a one-time customer.
Advertising traditionally meant print to radio to television commercials. Today with internet and mobile apps easily accessible the forms of advertising are digitized. Also engaging the audience in creating of a brand has become equally crucial. Digital marketing has made it momentary.
Focus is given to capturing the audience attention, creating enthusiasm about the product, provoking a feedback, fulfilling their needs and offering complete customer satisfaction.
It may include emails, chats, customer service feedback forum,
Some simple audience engagement techniques in digital marketing that can be applied are:
- Make a statement and get an opinion poll (provide thumbs up, thumbs down, neutral icon) for eg. Maggi is still the favourite instant noodles in the market.
- Prepare a questionnaire of three simple questions with one word answer. Two may be over latest happening topics. Last one could be about whether they would choose this product over others available in the market. Ask why too, if required.
- Your favourite online mobile app _____________
- Latest gadget you bought ___________
- Do you still buy Maggi ____________. If yes why __________________________
- Send a joke, a quote, a short parable, a popular or fun movie dialogue with the product in background. The audience (reader) can click on icon smiley, laughter, thumbs up or down.
- Quiz on the dialogue, character, role, popular movie quotes, location of a movie scene with icons or options to be clicked.











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